Updated 16 September 2026
Raise a complaint
Use our contact form and select “Complaint”. Include your account email, any listing or payment reference, what happened and what outcome you are seeking. Do not include passwords, payment-card details or identity documents.
What happens next
Your complaint is stored for the site administrator to review. We may ask for further information, explain our findings and set out any action we can take. Response targets and the operator’s formal contact details will be published before paid advertising opens.
Listing concerns
For misleading or suspicious listings, use the report form so the issue reaches the moderation queue. We can review or remove advertising but cannot determine ownership disputes, negotiate a refund of property funds or settle a transaction between users.
Further options
This process does not remove any statutory rights or other remedies you may have. For a dispute involving an estate or letting agent, ask that agent for its own complaints and redress information.