YOUR QUESTIONS, ANSWERED
Frequently asked questions.
How much does it cost to advertise a property?
£99 as a one-off for one listing advertised for 90 days, or £250 per month for up to 10 active listings at any one time. There is no free listing tier.
When do the 90 days start?
The 90 days begin when your listing has been approved, paid for and published. Time spent as a draft or waiting for review does not count against it.
Do you charge buyers or renters anything?
No. Buyers and renters are never charged by PointClickView, and we take no sales commission on any property.
Does that mean there are no agent fees on properties listed here?
No. Estate agents and letting agents who advertise with us may charge their own fees to their own clients. Those are set by the agent and are entirely separate from what we charge. Always ask an agent to confirm their fees in writing.
Do your prices include VAT?
We will state the VAT position once the operator's VAT registration status has been confirmed. Until then we deliberately make no claim either way rather than state something unverified.
How does cancelling the monthly subscription work?
You can cancel at any time. Your listings remain live until the end of the month you have already paid for, and the subscription is not renewed after that.
Can I pay right now?
Not yet. Card payments require the site owner to complete secure payment setup, which has not happened yet. Until then the checkout honestly reports that it is unavailable, nothing is charged, and no listing can be published by paying.
Who can advertise?
Private sellers, private landlords, estate agents and letting agents, anywhere in the UK. You must have the right to advertise the property.
Why has my listing gone back to pending review after I edited it?
Material changes — price, description, address, postcode, property type, bedrooms, tenure or advertiser type — return a live listing to review, because those are the facts readers rely on. Your paid period keeps running while we re-check it.
Do I have to publish my exact address?
No. You can choose to show an approximate location based on the town and the first part of the postcode instead of the full address. Many private sellers and landlords prefer this.
Which contact methods are shown to the public?
Only the ones you switch on. You can publish any combination of email, telephone and WhatsApp, and details you have not opted to publish are never sent to a public page.
How many photographs can I upload?
Up to 30 photographs of 10MB each, in JPG, PNG or WebP, plus up to 3 floorplan files and 3 EPC files which may also be PDFs.
How do I contact an advertiser?
Directly, using the email, phone or WhatsApp buttons on the listing. There is no internal messaging, offers or booking system — you deal with the advertiser yourself.
Can I save properties without an account?
Yes. Your shortlist is stored in your own browser on the device you are using. It is not synced to an account and will not appear on another device.
A listing looks wrong or suspicious. What should I do?
Use the report link on the listing. Reports reach our moderation queue with the details you provide, we review them, and we can remove a listing. Reports are never passed to the advertiser.
Are the example properties in the demo area real?
No. The demo area is clearly labelled, uses stock photography, and has its contact buttons disabled. Everything in the Buy, Rent and search pages comes from the real listings database.
I have not received my confirmation email.
Check your spam folder first. Use the resend confirmation option on the sign-in page. Your account stays inactive until the link is used.
How do I delete my account and my data?
Contact us and we will remove your account, your listings and your uploaded files. Some records may be retained where we are legally required to keep them; the privacy notice sets this out.